FAQ

RETURNS & EXCHANGES

I do not accept returns, unless an item has been damaged in transit.  Shipping is to be paid by customer. Choose your vessel well!

Please contact me immediately, if you have received a damaged item and I will do my best to remedy the situation.  

There are no refunds on CUSTOM WORK. 

WHERE IS MY ITEM?

You should receive an email confirmation after a purchase has made. A second email will be sent, once the package has been shipped. 

*It can take up to 5 days from the time of purchase to ship*

If for some reason you did not receive a confirmation email, after this grace period please reach out to me! 

WHOLESALE

I am currently accepting wholesale orders and would love to work with you!  If  you think my work would be a good fit, please feel free to email at hello@thebeigemotel.com and we can start talking!

SHIPPING 

As a small business, I rely on USPS and UPS for shipping needs! Items may take longer to ship as a result! 

I do ship internationally. Shipping rates depend on destination. 

I make efforts to recycle boxes and fill when I can, as a result packages don't always look the "prettiest" - gotta protect the earth. Please recycle / reuse the materials if you can.

LOCAL PICKUP

If you are local, I do offer pick-ups from my studio in the International District. There is an option when you check out if you would like this service. If you choose this, I will contact you shortly after for instructions.